BMS | VSA Nightly jobs

Outline

This article provides a solution for the BMS nightly jobs failure between On-Prem VSA and BMS.

Applies to:

  • VSA OnPrem users
  • Active RMM integration with BMS and VSA

Note: This is a temporary workaround. This KB will be updated once we have a permanent solution. 

Explanation

We schedule nightly jobs to update data from VSA to BMS. Manual syncs are real-time, BMS servers directly communicate with VSA. Jobs like Periodic asset sync, Sync all assets, Get units automatically in contracts are scheduled as nightly jobs. These jobs are scheduled on servers that are hosted separately on the AWS Cloud Services. 

After our recent internal security update, communications between the nightly job servers and VSA were indicated to be blocked. To work around this, we advise all our OnPrem VSA customers to whitelist the following IPs:

Server

URL

IP

 

US/Vorex

https://bms.kaseya.com

https://www.vorexlogin.com

 

34.220.45.225

APAC

https://bmsapac.kaseya.com

13.210.44.220

EMEA

https://bmsemea.kaseya.com

18.184.219.227

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