How to enable permissions to allow KRC on an Endpoint

QUESTION

When attempting to connect to a user through Kaseya Remote Control from the VSA, Is there a setting that can be changed/applied in the VSA to notify the end-user about the KRC and to proceed according to their choice?  

 

RESOLUTION

Yes, indeed this is​ a configurable setting within the VSA. Here are the two screenshots to illustrate the two areas this setting can be applied, via a user role policy or per machine role policy. 

 

Under Remote Control > Policy Settings > User Role Policy, Choose the required permission, select the machine, and hit on "Apply" to save the changes. 

 Under Remote Control > Policy Settings > Machine Policy, Choose the required permission, select the machine, and hit on "Apply" to save the changes. 

 

mceclip0.png

Please note that the Machine policy takes precedence over the Admin/User role policy. 

 By default, this option is set to "Silently Take Control" 

 

APPLIES TO (if applicable)

Applies to VSA version 9.4 and above. 

 

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Contact us