Reports fail with error: "The remote name could not be resolved: 'kserver'"

Issue: Running reports in the VSA fails with error: 

There was an error during the render phase of the report generation. There was an error generating the document <Report Name> There was an error generating the document PC Inventory Report The remote name could not be resolved: 'kserver'.

Cause: This is happening because your server name is not set properly via System > Server Management > Configure page.

 

2018-07-03_19_23_33-Managed_Services_Edition.png

Resolution/Workaround: Try setting your server name next to the "Change external name / IP address of the Server:" option as shown on the image above. If the issue continues to appear, please contact our support team.

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