Troubleshooting - Providing common Traverse logs

QUESTION

What are the most common logs to be provided when reporting an issue? 

RESOLUTION

Windows:

Zip:

  • TRAVERSE_HOME\logs
  • TRAVERSE_HOME\uninstall\logs

Linux:

Tar/compress:

  • TRAVERSE_HOME/logs

where TRAVERSE_HOME is the Traverse installation directory

 

If the logs are 20M or less, please zip and attach to the ticket

If the logs are greater than 20M, we will provide an upload link on the ticket

 

APPLIES TO

Current Traverse releases

 

REFERENCE

 
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