Patch and Schema removes the CSS folder for Classic KAV/KAM

Problem: After upgrading my Kaseya Server to the latest patch for VSA 9.4, and running a re-apply schema, the CSS folder for Classic KAV and KAM is removed from the folder location: 

<Installed drive>:\Kaseya\vsaPres\App_Themes\2\ 

Cause: The problem is between the KInstall (VSA Core) and Classic KAV/KAM installer. The core installer deletes all the CSS in the App_Themes folder, and then only re-adds CSS from the core modules and vsaPres. 

Workaround: Re-install "Antivirus/AntiMalware (Classic)" with the "Kaseya Patch Process" - you can follow these steps:

  • Access the Kaseya Server.
  • Run the KInstall as an Administrator.
  • Select the first option: "Install addons only. Do not upgrade VSA."


  • Step through the wizard...
  • In the Addon Installation dialog, make sure to select the "Antivirus/AntiMalware (Classic)" entry and the last entry, "Kaseya Patch Process":


  • Click Next and Next again.
  • Complete the wizard / let the installer finish.  

Note: If you'd like to be updated once a fix for this is released, please create a ticket via our support portal, and reference this Problem Ticket, #229473

Applies to: VSA 9.4, 9.5.


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