Repeated "Traverse BVE has not received a periodic heartbeat..." email alerts received

PROBLEM:

  • DGE (or DGEX) indicated in alert email body is up, all indications show that monitoring is working, and all components are running.
  • Receiving constant "Traverse BVE has not received a periodic heartbeat message from the following server for more than the configured amount of time" alerts.
  • SUPERUSER > HEALTH page shows the time offset of the DGE in question is off by > 1 minute
  • Traverse components will show critical in HEALTH page

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RESOLUTION:

  • Check the current time on the server where Traverse is installed.
  • Please ensure the DGE/DGEx server time is properly set to be synchronized to an accurate source (e.g. NTP server).

APPLIES TO:

All versions of Traverse

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