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Repeated "Traverse BVE has not received a periodic heartbeat..." email alerts received

Problem:

  • DGE (or DGEX) indicated in alert email body is up, all indications show that monitoring is working, and all components are running.
  • Receiving constant "Traverse BVE has not received a periodic heartbeat message from the following server for more than the configured amount of time" alerts.
  • SUPERUSER > HEALTH page shows the time offset of the DGE in question is off by > 1 minute

Solution:

Please ensure the DGE server time is properly set to be synchronized to an accurate source (e.g. NTP server).

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