Troubleshooting: Unable to authenticate with LDAP

PROBLEM:
Unable to authenticate with LDAP using the ldap_auth.pl plugin

 

RESOLUTION:

Support would like to have the following information:

 

1. Please run ldap_auth.pl from the command line and share the output with us

WIndows:
    ldap_auth.pl  --server 10.68.67.120 --user A_USER --password A_PASSWORD

2. Please zip and attach the file <TRAVERSE_HOME>\plugin\auth\ldap_auth.pl

3. Please zip and attach the file <TRAVERSE_HOME>\etc\emerald.xml 

4. Share a screenshot with the configuration on the LDAP server

Do not attach any information here. Please attach the information to the Support ticket.

 

APPLIES TO:

All versions of Traverse

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