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Traverse: Cannot re-install DGE / DGE extension

Problem

If you are trying to re-install your DGE / DGE extension and you encounter this issue:

Licensekey_error.PNG

 

Resolution

1. Optionally reboot the computer
2. Check Traverse is not listed under "Programs and Features"
3. Move any older folders (specified at the time of prior installation) to another location (e.g. c:\temp)
4. From File Explorer, navigate to 'C:\Program Files (x86)'
5. Make sure hidden files are showing (Show hidden files - attribution Microsoft) 
6. Remove the hidden folders 'C:\Program Files (x86)\Zero G Registry' and 'Old installation path\Zero G Registry'.  

install_issue_licensekey.JPG
7. Run the installer again

 

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