Troubleshooting: unable to create a tunnel to a device

PROBLEM:

Unable to create a tunnel to a device

 

RESOLUTION:

To verify that the Remote Access component is configured correctly, please log into a DGE or DGEx and issue these commands from a DOS command prompt:

For revisions prior to 9.5.173;

cd "C:\Program Files (x86)\Traverse"
apps\dropbear\bin\dbclient -T -N -y -g -I 900 -i "apps\dropbear\etc\dge_rsa_client_key.db" -L 1111:127.0.0.1:7661 -l user -p 7654 n.n.n.n

And for revision 9.5.173 and later;

cd "C:\Program Files (x86)\Traverse"
apps\dropbear\bin\dbclient -T -N -y -g -I 900 -i "plugin\monitors\dge_client_key" -L 1111:127.0.0.1:7661 -l user -p 7654 n.n.n.n


where 'C:\Program Files (x86)\Traverse' is the Traverse installation directory, 'user' is a Traverse user account, and 'n.n.n.n' is the address of the BVE provided during installation.

For further troubleshooting, please

* attach a screenshot of the above commands on your sysytem
* zip and upload the 'apps\dropbear' directory to the associated ticket

 

Please do not upload any attachments to this article.

 

APPLIES TO:

Traverse 9.5.173 and later

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