How do I do general troubleshooting for WMI tests that have stopped working?
* please zip and attach <TAVERSE_HOME>\logs from the DGEX (or DGE) monitoring the Windows devices
(if the logs when zipped are greater than 17M, please exclude huge files such as jms.log and service.log)
* please review the NT Event Viewer for any pertinent information - especially the health of the service. You may save the
event and attach it to the ticket for review
All versions of Traverse
Note: <TRAVERSE_HOME> refers to the Traverse installation directory
Please do not upload any files to this article. Please upload files to the support incident that you must open