Troubleshooting: WMI tests stopped working

QUESTION

How do I do general troubleshooting for WMI tests that have stopped working?


RESOLUTION:

Logs needed:

* please zip and attach <TAVERSE_HOME>\logs from the DGEX (or DGE) monitoring the Windows devices
  (if the logs when zipped are greater than 17M, please exclude huge files such as jms.log and service.log)

* please review the NT Event Viewer for any pertinent information - especially the health of the service. You may save the
  event and attach it to the ticket for review


APPLIES TO

All versions of Traverse 


REFERENCE

None


Note: <TRAVERSE_HOME> refers to the Traverse installation directory

Please do not upload any files to this article. Please upload files to the support incident that you must open

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