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Troubleshooting: Data Gathering Engine component does not start

Question: Data Gathering Engine (DGE) component does not start

Answer:

1. Name associated with the DGE or DGE Extension (DGEX)

The error usually may be that the name of the DGE specified at the time of install may be different than the one specified on the Superuser --> DGE Mgmt page (when logged in as superuser). The name attributed to the DGE at the time of install may be reviewed in the file TRAVERSE_HOME\etc\dge.xml. Look for the entry:

<dge name="AppropriateNameForTheDGEExtension"

In the examlpe above the name is AppropriateNameForTheDGEExtension. Your name will be diferent but it must match exactly the seling and the case) as it is displayed under the Superuser --> DGE Mgmt page.

 

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