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Troubleshooting: Error when discovering/creating tests

Question: I am receiving the following error when trying to create a tests for a computer.

wmi:Error performing WMI test discovery: 'DGE()' did not acknowledge the request -7938441712912885717 of type 'wmiTestDiscovery', make sure it is running.

or

snmp:Error performing SNMP test discovery: 'DGE(MYDGEX)' did not acknowledge the request -3730079788081259332 of type 'snmpTestDiscovery', make sure it is running.

Troubleshooting suggestions:

This error would generally indicate one of three things:
* The time on the DGE is not synchronized. You may further review this by logging in as superuser and navigating to Superuser --> Health and reviewing the 'Time Offset' column.
* The 'Data Gathering Engine' component on the DGE is not running. if this is the case, please zip the <TRAVERSE_HOME>\logs directory and upload them to the ticket if less than 17M. If greater than that, please let us know and we shall provide a URL where you may upload

For WMI tests:

* The 'WMI Query Daemon' component on the DGE is not running. if this is the case, please zip the <TRAVERSE_HOME>\logs\nvwmiqd* and upload them to the ticket

If it is either of the latter two, please start the component from the Traverse Service Controller.

Please do not upload any files here on this article.

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