Follow

Troubleshooting why the scriptmonitor sub-component stops responding.

Question:

Why does the scriptmonitor subcomponent (within the DGE component) stop responding. The following error message is seen in the error-date-log;

 

2015-05-20 00:00:13,029 m.m.ScriptMonitor[Monitor Server]: (ERROR\) heartbeat interval of 600000 exceeded
2015-05-20 00:00:18,005 m.m.ScriptMonitor[Monitor Server]: (ERROR\) heartbeat interval of 600000 exceeded
2015-05-20 00:00:23,003 m.m.ScriptMonitor[Monitor Server]: (ERROR\) heartbeat interval of 600000 exceeded
2015-05-20 00:00:27,980 m.m.ScriptMonitor[Monitor Server]: (ERROR\) heartbeat interval of 600000 exceeded
2015-05-20 00:00:32,940 m.m.ScriptMonitor[Monitor Server]: (ERROR\) heartbeat interval of 600000 exceeded
2015-05-20 00:00:37,915 m.m.ScriptMonitor[Monitor Server]: (ERROR\) heartbeat interval of 600000 exceeded
2015-05-20 00:00:42,889 m.m.ScriptMonitor[Monitor Server]: (ERROR\) heartbeat interval of 600000 exceeded

 

Troubleshooting:

To assist with troubleshooting this issue please review the task manager and tell us if  you see a number of perl scripts not terminating. In Task Manger you may enable the option to view the command line (View --> Select Columns --> Command Line)

 

 

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.