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Tip: Traverse upgrade to current release

Note - an updated license file may be required. Please see https://kaseya.zendesk.com/entries/39352153-When-is-an-updated-Traverse-license-file-needed-. 

Traverse software download links may be found https://helpdesk.kaseya.com/entries/100565316

Traverse on premise upgrade documentation may be found in the User Guide

 

Upgrade Process:

You will need to run the installer on each of the Traverse servers. It will detect the prior version and prompt to acknowledge the upgrade.

Permissions/Environmental
You must be logged in as Administrator on Windows and effectively as root on Linux.  You must also launch the Windows install by right-clicking and selecting 'Run As Administrator'.

On Windows, please disable Anti virus (and similar) software

On Linux, please disable SELinux.

Customizations
Custom changes to certain files will need to be reinstated once the update completes. Such changes may include, but not limited to, one or more changes to emerald.xml and dge.xml. Please review https://kaseya.zendesk.com/entries/54928823 and add your feedback there.

Also if you have custom signatures in <TRAVERSE_HOME>\etc\typedef\ that have not been included in the release you are upgrading to, you will need to restore them after the upgrade.

Steps
We do recommend the following though to minimize any errors and conflicts:

* stop all components on the BVE
* stop all components on the DGE
* stop all components on the DGEx
* take a backup - if possible of the entire Traverse drectory (you may exclude the logs directory)
* upgrade the BVE
* upgrade the DGEs, DGE Extensions (can be done in parallel)
* start all components on the BVE
* start the DGE
* start the DGEx

Compatibility
Please note that all components on all serves must be at the same Traverse release. It is possible that Traverse may operate with components on different minor releases, but such a configuration is not formally tested or supported.

Backups
Backups are automatically made at 4am (default) every morning. Please backup the files under <TRAVERSE_HOME>\database\backup. If Traverse components have been stopped, we recommend you backup the entire Traverse directory on the BVE and the DGE.

Failure
If an upgrade fails, please open a Severity 1 ticket with Kaseya Support

 

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