Troubleshooting: Not receiving email alerts

Traverse is configured to send email alerts using Action Profiles. Stopped receiving these email alerts


SPAM Filter Settings

The SPAM filter decided to stop all the Traverse alerts (possibly as a high volume was received) and classified as SPAM.

Modify mail server configuration to address this.


Email configuration settings

The email configuration in <TRAVERSE_HOME>\etc\emerald.xml may need to be reviewed and modified if necessary

* Make a back up of the file <TRAVERSE_HOME>\etc\emerald.xml
* Review and if necessary edit the below section in <TRAVERSE_HOME>\etc\emerald.xml

<sender address="" name="Traverse Alerter"/>
<host name="" port="25" priority="1"
username="dddddd\uuuuuu" password="xyz"

* Ensure and update the fields
 + address
 + name
 + port
 + username
 + password

* Save the file
* Restart the Data Gathering Engine Component
* Log back in and test whether you received the mail by using the 'Test Now' button on the action profile


Support Assistance:

If the issue persists, kindly
* upload a screenshot of the action profile used for testing
* a zip of the <TRAVERSE_HOME>\logs\action.log
* a zip of <TRAVERSE_HOME>\etc\emerald.xml


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