Traverse: Troubleshooting Network Configuration Manager (NCM)

PROBLEM:

Unable to back-up a device in the Network Configuration Manager (NCM)

SOLUTION:

This KB will assist you in enabling scratch logging to assist in troubleshooting NCM back-up issues, e.g. Back-ups failing.

Please follow the outlined steps and attach the output to the support ticket.

1.  Login to the Web Application as a Superuser or Administrator.
   
   
2.  Navigate to CONFIG MGMT > SETTINGS > Adapter Logging.
3. Tick the check boxes for "Log both DEBUG and FATAL messages" and  "Enable logging of adapter operations to a file".
   
   
4. Please re-attempt the back-up, it should fail. 
   
   
5.  Please navigate DGE/DGEx that is monitoring the device and under <Traverse_Home>\apps\netconf\osgi-config\scratch\logs.
   
   
6. Please attach the scratch logs to your support ticket for review.