How Can I Request Support For New Hardware/Application

QUESTION

How Can I Request Support For New Hardware/Application

SOLUTION

Traverse supports a wide range of IT infrastructure devices and applications out-of-the-box for automatic test discovery where it is able to recognize key availability and performance metrics. This is accomplished through our unique Device Signature technology and eliminates the painstaking process of compiling, loading, and analyzing SNMP MIBs. 

New Device Signatures are being added to Traverse on a regular basis and the most up-to-date list can be obtained from 'Traverse Supported Infrastructure'. If you are attempting to monitor any SNMP-enabled device/application that is not currently supported, you may submit a new request for a suitable Device Signature. In order to create a new signature, we will need the following information from you:

1. The SNMP MIB files for the device/application in question. If you have already received the relevant files from the vendor, include them in the request. Otherwise, you may point us to a website where the MIBs are located.
   
   
2. Output from "snmpwalk" for the enterprise OID tree executed against a suitable device/application. 
   
   The commands must be run from the DGE/DGEX that is monitoring the new hardware
   
   In the commands below, '<TRAVERSE_HOME>' should be replaced with the actual Traverse installation directory, typically /usr/local/traverse on Linux or "C:\Program Files (x86)\Traverse" on Windows.
   
   Linux::

   cd <TRAVERSE_HOME>
   bin/snmpwalk -Oefqnt -v 2c -c XYZ n.n.n.n > snmpwalk_device_1.txt
   bin/snmpwalk -Oefqnt -v 2c -c XYZ n.n.n.n .1.3.6.1.4 > snmpwalk_device_2.txt

   
   Windows:

   C:
   cd /D <TRAVERSE_HOME>
   bin\snmpwalk -Oefqnt -v 2c -c XYZ n.n.n.n > snmpwalkdevice_1.txt
   bin\snmpwalk -Oefqnt -v 2c -c XYZ n.n.n.n .1.3.6.1.4 > snmpwalk_device_2.txt

   
   where n.n.n.n is the IP address of the device in question and XYZ is the appropriate community string. Note that the first parameter uses the uppercase letter "O", not number zero.

    

3. If there are specific metrics that you would like to be discovered, let us know. It is also helpful if you have suggestions regarding the default warning/critical thresholds and polling interval. This will especially help expedite the device creation process.
   
   
4. Run probesnmptests to determine the metrics currently being discovered against the device:
   
   Linux:

5. cd <TRRAVERSE_HOME>
   utils/probeSnmpTests.pl --host n.n.n.n --comm XYZ --version 2 --debug > probe_device.txt

   
   Windows:

   cd /D <TRAVERSE_HOME>
   utils\probeSnmpTests.pl --host n.n.n.n --comm XYZ --version 2 --debug > probe_device.txt

   
   where n.n.n.n is the IP address of the device in question and XYZ is the appropriate community string.
   
     

Please review the contents on the files  snmpwalk_device_1.txt, snmpwalk_device_2.txt, and probe_device.txt to ensure they are populated with data. If an error message is encountered, please correct the issue and gather the data.

Please open up a support ticket and send the MIB file(s), the generated files from this KB, and provide any relevant details into what metrics you are specifically interested in. During this process, your support tech may have additional questions and will work with you to test them before finalizing them.