Troubleshooting: Access to the path is denied


When navigating to a page in the VSA for Kaseya, you get the following Server Error in '/' Application page.



The permissions of the requested directory or file changed and is no longer accessible by IIS.


Navigate to the directory or file described in error message on the KServer. If the file is within the Kaseya installation folder, navigate to the top Kaseya folder. Right click on the folder and select Properties, then click on the Security tab. Add the IUSR and grant full control.


Afterwards, restart all of the Kaseya services as described in this KB article

Applicable To

All On-Premise installations of Kaseya

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