Follow

Unable to see custom Mac Icon in Agent Icon page

PROBLEM
When changing the icon for Mac agents on the System Tab -> Site Customisation -> Agent Icon page, you see an image saying "Custom Icon" rather than the icon that you uploaded.
The agent icon will be deployed to the agent and work as expected.

CAUSE
Most web browsers, certainly, IE, Chrome and Firefox are not able to display TIF files natively. This means that there is no way to show the image, as the browser itself cannot display the TIF file image.

WORKAROUND / RESOLUTION
This is expected behaviour - "Custom Icon" is displayed if a custom icon is used.

REFERENCE
#42441 / VAKF-286

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.