PROBLEM
Kaseya Login does not work with error message shown below
ADODB.Field (0x-7ff5f433)
Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.
/access/logon.asp
/access/logon.asp, line 555
CAUSE
The root cause of this is that a value in the database has not been set correctly.
RESOLUTION
Please log into your kaseya server and please browse to below shown URL
http://localhost/inc/getcheck.asp
You can also browse to below URL
http://<vsa address>/inc/getcheck.asp
This should come back as check complete.The absence of a row in either table after an attempt to report/fetch license information is the culprit most of the times.
If this does not fix the issue, please open a high priority case with Kaseya Support
APPLIES TO
Kaseya On Premise versions only