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KAM's Detection Page Does Not Display Any Detections

Problem:

The Anti-Malware>Detections page does not display any detections:

8-18-2015 12-21-56 PM.png

Resolution:

This can occur from two possible cause:

  1. There is a detections and/or machine filter that is causing the page to render 0 results.
  2. The database table that holds the detection information has grown too large and is no longer rendering properly.

The first cause is easily resolved by clearing the detections and/or machine filters:

8-18-2015 12-25-34 PM.png

8-18-2015_12-58-37_PM.png

 

The second cause is a known defect that is currently being reviewed by the engineering team and is expected to be fixed in a future release. In the meantime, please contact Kaseya Support for assistance in resolving the issue.

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