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How To Use Procmon To Gather Logs

Question:

In some instances, Malwarebytes' Support will require that you run ProcMon on your machine so they can investigate the issue that you are having

 

Answer:

To collect the log, please do the following:

1. Download ProcMon from this link: http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

2. Extract ProcMon to your desktop

3. Double-click it to run

4. Once ProcMon begins running, please try to reproduce the issue.

5. Once this is done, please open ProcMon and click File -> Capture Events (this should be checked by default, we want to uncheck it)

6. Afterwards, still in ProcMon, click File -> Save and save the ProcMon log.

7. Please try to attach the ProcMon log to the ticket
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