In some instances, Malwarebytes' Support will require that you run ProcMon on your machine so they can investigate the issue that you are having
To collect the log, please do the following:
1. Download ProcMon from this link: http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
2. Extract ProcMon to your desktop
3. Double-click it to run
4. Once ProcMon begins running, please try to reproduce the issue.
5. Once this is done, please open ProcMon and click File -> Capture Events (this should be checked by default, we want to uncheck it)
6. Afterwards, still in ProcMon, click File -> Save and save the ProcMon log.
7. Please try to attach the ProcMon log to the ticket