VPN's do not work while KAV is installed on an endpoint and/or KAV causes BSOD's on an endpoint.
Disable the network driver. Usually, the incompatibility with VPN's stems from Kaspersky's network driver. To disable this driver, please follow the steps below:
- Disable Self-Defense on the endpoint:
- Note: If you cannot interact with the KAV GUI while remoted onto the endpoint, please refer to the following KB on how to resolve this issue within Kaseya: https://helpdesk.kaseya.com/entries/99742886-Unable-to-use-KAV-Kaspersky-user-interface-from-remote-control-session
- Once self-defense is disabled, run the attached registry file (disable_network.reg) on the endpoint. This will disable the network driver upon a reboot.
- Reboot the endpoint.
If the issue persists, please contact Kaseya Support and provide them the following information:
- A GSI Report: https://helpdesk.kaseya.com/entries/32433883-Using-Get-System-Info-tool-for-KAV
- Process Monitor Logs: https://helpdesk.kaseya.com/entries/102736263-How-to-Collect-Process-Monitor-Logs
- Application Trace Files: https://helpdesk.kaseya.com/entries/102736643-How-To-Collect-Application-Trace-Files-KAV-10-
- A Memory Dump: http://support.kaspersky.com/general/dumps/7989