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How To Disable KAV Network Driver If Experiencing VPN Incompatibilities

Problem

VPN's do not work while KAV is installed on an endpoint and/or KAV causes BSOD's on an endpoint.

Solution

Disable the network driver. Usually, the incompatibility with VPN's stems from Kaspersky's network driver. To disable this driver, please follow the steps below:

  1. Disable Self-Defense on the endpoint:
    disable-self-defense.PNG
  2. Note: If you cannot interact with the KAV GUI while remoted onto the endpoint, please refer to the following KB on how to resolve this issue within Kaseya: https://helpdesk.kaseya.com/entries/99742886-Unable-to-use-KAV-Kaspersky-user-interface-from-remote-control-session
  3. Once self-defense is disabled, run the attached registry file (disable_network.reg) on the endpoint. This will disable the network driver upon a reboot.
  4. Reboot the endpoint. 

 

If the issue persists, please contact Kaseya Support and provide them the following information:

  • A GSI Report: https://helpdesk.kaseya.com/entries/32433883-Using-Get-System-Info-tool-for-KAV
  • Process Monitor Logs: https://helpdesk.kaseya.com/entries/102736263-How-to-Collect-Process-Monitor-Logs
  • Application Trace Files: https://helpdesk.kaseya.com/entries/102736643-How-To-Collect-Application-Trace-Files-KAV-10-
  • A Memory Dump: http://support.kaspersky.com/general/dumps/7989
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