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Troubleshoot: Virus Definitions are not updating

Problem: The Virus Definitions are not updating as per schedule that you set on KAV profile

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Cause: The profile did not properly get assigned to the machine

Resolution: If you notice that the virus definitions are out of date, go to the profile and under "Update Option" check and see what setting was applied

update_option.jpg

Login to the machine, locally, and open the Kaspersky UI, under Update, confirm if the settings match the profile

update_option_1.jpg

If they do not match, reapply the profile to see if the settings get applied this time. 

If you continue to have issues, please submit a Support Ticket.

 

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