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KAM and KAV Compatibility

Question:

Does the order in which I install KAM and KAV matter?

Answer:

Yes. Like most Anti-virus software, KAV cannot install while other security software are present on the endpoint. As such, it is recommended to first install KAV then install KAM. If you already have KAM installed, please either disable the service (mbam.exe) or uninstall KAM. 

A list of incompatible software for KAV can be downloaded here.

Furthermore, please make sure to add KAM and it's directory as both a trusted app/exclusion to your profile to prevent any further incompatibility.

kam-kav-exclusions.PNG

 

Applies to:

VSA 6.3, VSA 6.5, VSA 7.0, VSA 8.0

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