How To: Collect KAV Install Logs

Under certain circumstances, Kaseya Support Technicians will require that you collect Windows Install Logs so that they can further troubleshoot an issue you may be experiencing with Kaspersky Endpoint Security. The following guide outlines how to gather these logs:

 Kaseya KAV Install Logs can be found in the working directory:

  • <kworking>\kav\kav_install.txt [KAV Classic]
  • C:\Windows\Temp [New KAV]

After you have finished collecting the required log files, please provide them to your Kaseya Support Technician for further evaluation.

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