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Cannot install KAV. Error FAILED to load KAV: Install KAV (ID = 339). Error: This agent procedure has not been approved yet

QUESTION

When trying to install Kaseya Antivirus (KAV) or Kaseya Antimalware (KAM) in an endpoint, the install fails with the following error(s):

FAILED to load KAV: Install KAV (ID = 339). Error: This agent procedure has not been approved yet.
FAILED to load KAM: Install (ID = 901). Error: This agent procedure has not been approved yet.

ANSWER:

Cause: We've seen issues where KAV/KAM sign their procedures when they start, but Internet Information Services (IIS) or Kaseya Application Firewall (KAF) may not yet be running, so the KAV/KAM signatures don't get processed. 

Workaround for On-Premise Customers

  • Please update to the latest patch (> 7.0.0.21).
  • Restart the KAV and KAM services on the Kaseya Server (do NOT reboot the server), simply restart the services while all the other services are running.

This KB article will be updated when more information is known about a permanent solution.

Versions Affected

VSA v7.0 

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