Anti-Virus Exclusions/Trusted Apps

The following list of exclusions and trusted apps is recommended to ensure any Anti-Virus coexisting with the Kaseya Agent allow it to function appropriately:

Exclusions:

• <agent working directory>
• C:\Program Files\Kaseya\
• C:\Program Files (x86)\Kaseya\
• C:\Program Files\Kaseya Remote Control\
• C:\Program Files (x86)\Kaseya Remote Control\
• C:\ProgramData\Kaseya\

The agent working directory, by default, is c:\kworking\ but may have been changed by your VSA administrator. Please review this before setting exclusions.

Additionally, having multiple Kaseya Agents on an endpoint will cause the agent to have multiple agent working directories (ie; c:\kworking1\). Ensure that all agent working directories have exclusions set.

Trusted Apps:

• <agent install directory>\AgentMon.exe
• <agent install directory>\KaseyaRemoteControlHost.exe
• <agent install directory>\KaUsrTsk.exe
• <agent install directory>\DLLRunner32.exe
• <agent install directory>\DLLRunner64.exe
• <agent install directory>\curl.exe
• <agent install directory>\Kaseya.AgentEndpoint.exe
• <agent install directory>\KDLLHost.exe
• <agent install directory>\kGetELMg64.exe
• <agent install directory>\KPrtPng.exe
• <agent install directory>\Endpoint\KaseyaEndpoint.exe
• <agent install directory>\Endpoint\KaseyaRemoteControlHost.exe
• <agent install directory>\Endpoint\KaseyaCommandShellProxy.exe
• <agent install directory>\Endpoint\KaseyaTaskRunnerx64.exe
• <agent install directory>\Endpoint\KaseyaTaskRunnerx86.exe

Trusted Apps for Software Management:

• C:\ProgramData\Kaseya\Data\task\lumension\7za.exe
• C:\ProgramData\Kaseya\Data\task\lumension\analyze.exe
• C:\ProgramData\Kaseya\Data\task\lumension\cabarc.exe
• C:\ProgramData\Kaseya\Data\task\lumension\EnvPrep.exe
• C:\ProgramData\Kaseya\Data\task\lumension\LM.Detection_x64.exe
• C:\ProgramData\Kaseya\Data\task\lumension\OSPXHelper.exe
• C:\ProgramData\Kaseya\Data\task\lumension\qchain.exe
• C:\ProgramData\Kaseya\Data\task\lumension\remediate.exe

The agent install directory is where the Kaseya agent installs. Typically it is installed on C:\Program Files\Kaseya\<SERVER_GUID> where <SERVER_GUID> is a unique identifier to your VSA. If 64-bit, the install directory will be C:\Program Files (x86)\Kaseya\<SERVER_GUID>.