Anti-Virus Exclusions/Trusted Apps

The following list of exclusions and trusted apps is recommended to ensure any Anti-Virus coexisting with the Kaseya Agent allow it to function appropriately:

Exclusions:

• <agent working directory>
• C:\Program Files\Kaseya\
• C:\Program Files (x86)\Kaseya\
• C:\Program Files\Kaseya Remote Control\
• C:\Program Files (x86)\Kaseya Remote Control\
• C:\ProgramData\Kaseya\

The agent working directory, by default, is c:\kworking\ but may have been changed by your VSA administrator. Please review this before setting exclusions.

Trusted Apps:

• <agent install directory>\AgentMon.exe
• <agent install directory>\KaseyaRemoteControlHost.exe
• <agent install directory>\KaUsrTsk.exe
• <agent install directory>\DLLRunner32.exe
• <agent install directory>\DLLRunner64.exe
• <agent install directory>\curl.exe
• <agent install directory>\Kaseya.AgentEndpoint.exe
• <agent install directory>\KDLLHost.exe
• <agent install directory>\kGetELMg64.exe
• <agent install directory>\KPrtPng.exe
• <agent install directory>\Endpoint\KaseyaEndpoint.exe
• <agent install directory>\Endpoint\KaseyaRemoteControlHost.exe
• <agent install directory>\Endpoint\KaseyaCommandShellProxy.exe
• <agent install directory>\Endpoint\KaseyaTaskRunnerx64.exe
• <agent install directory>\Endpoint\KaseyaTaskRunnerx86.exe

Trusted Apps for Software Management:

• C:\ProgramData\Kaseya\Data\task\lumension\7za.exe
• C:\ProgramData\Kaseya\Data\task\lumension\analyze.exe
• C:\ProgramData\Kaseya\Data\task\lumension\cabarc.exe
• C:\ProgramData\Kaseya\Data\task\lumension\EnvPrep.exe
• C:\ProgramData\Kaseya\Data\task\lumension\LM.Detection_x64.exe
• C:\ProgramData\Kaseya\Data\task\lumension\OSPXHelper.exe
• C:\ProgramData\Kaseya\Data\task\lumension\qchain.exe
• C:\ProgramData\Kaseya\Data\task\lumension\remediate.exe

The agent install directory is where the Kaseya agent installs. Typically it is installed on C:\Program Files\Kaseya\<SERVER_GUID> where <SERVER_GUID> is a unique identifier to your VSA. If 64-bit, the install directory will be C:\Program Files (x86)\Kaseya\<SERVER_GUID>.