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File that I added as an exclusion is still getting detected

Problem: File(s) keep on getting detected as a threat even though I added the file as an exclusion on the profile

Cause: The KAV profile may not have applied correctly

Resolution: Log-in to the machine and open the Kaspersky UI, check under the exclusion list that the file that you added is there.

add_exc.jpg

If the file is not there please reapply the profile again. 

If you continue to have issues, try creating a new profile and assign the new profile.

If the issue still persists after trying all these steps, please create a Support Ticket.

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