Kaspersky limitation when upgrading to Windows 8.1 and Windows Server 2012 R2

Problem:
 
Unable to upgrade Windows 8.1 / Windows Server 2012 R2 if Kaspersky Endpoint Security is installed.
 
Cause:
 
The following is a known limitation of Kaspersky 
 
  • If Kaspersky is installed on Windows 8 or Server 2012 and would like to upgrade to Windows 8.1 or Server 2012 R2, Kaspersky must be uninstalled first. 
  • If Kaspersky is not uninstalled then the Windows upgrade may fail with the following Windows error code 0x80070005 (Access Denied). 
  • If Kaspersky is disabled then the Windows upgrade may complete but it will not be possible to re-enable Kaspersky after the upgrade as it will be corrupted.

Solution:

The workaround is to uninstall Kaspersky and re-install after upgrading Windows

 
More information can be found in the Kaspersky article below. 
 
 
 
 Applies to Kaspersky version 10.2.1.23
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