Logging onto multiple private sessions as the same Windows user

PROBLEM

you are connected to an agent with Kaseya Remote Control (KRC) private session
while connected, the same Windows user is logged in again from another KRC private session
both sessions are disconnected, and the Windows user session is logged out

CAUSE

by design, the Windows user session is automatically logged out when a private session is disconnected
when logging in to the 2nd session as the same Windows user, that sessions "takes over" the user session, which causes the original session to be disconnected
the disconnection of the original session triggers the user to be logged out of Windows, which in turn causes the 2nd session to be disconnected

SOLUTION

a Windows user can only be logged on from one session at the same time
if multiple Kaseya users want to log on as the same Windows user at the same time, they must use a shared session

Have more questions?

Was this article helpful?

1 out of 1 found this helpful

Provide feedback for the Documentation team!