What screen resolutions are supported in Kaseya Remote Control (KRC)?
Shared (console) sessions will have the same screen resolution as the agent computer. Screen resolution can be changed from within a KRC console session, using Windows display settings, to any resolution supported by the monitor of the agent computer.
Private sessions always have a resolution of 1440 x 1080, regardless of the resolution on viewer or agent computers. This cannot be adjusted from within the session.
Kaseya VSA (R7 and above)