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KRC Screen resolution

QUESTION

What screen resolutions are supported in Kaseya Remote Control (KRC)?

 

ANSWER

Shared (console) sessions will have the same screen resolution as the agent computer. Screen resolution can be changed from within a KRC console session, using Windows display settings, to any resolution supported by the monitor of the agent computer.

Private sessions always have a resolution of 1440 x 1080, regardless of the resolution on viewer or agent computers. This cannot be adjusted from within the session.

 

APPLIES TO

Kaseya VSA (R7 and above)

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