Problem
From a native RDP session, an administrator can use Windows Terminal Server Admin control panel (tsadmin.msc) to remote control other users' sessions. However, when trying to do this from a KRC private session, the screen freezes.
Cause
The problem has been documented.
Resolution
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Workaround: -
Use KRC built-in feature to remote control terminal server sesions.
Applies to
Kaseya Remote Control (KRC) - R8.0 and later