How do I disable Kaseya Remote Control?

QUESTION

How do I disable Kaseya Remote Control?

ANSWER

On the Endpoint:

• An end user can choose to disable remote control to that particular workstation by right-clicking the agent icon and choosing the option 'Disable Remote Control'. 

More information in this article: https://helpdesk.kaseya.com/entries/90522208-Is-there-a-way-to-disable-remote-control-completely-to-an-endpoint-     from-kaseya-vsa-

In the VSA:

• By Machine: 

Unfortunately, this is currently not possible but a workaround could be that you can use "Remote Control>Machine Policy" and select " "Require Permission. Denied if no one logged in". 

More information on this page of the helpful: http://help.kaseya.com/WebHelp/EN/VSA/9040000/index.asp#2930.htm

• By VSA User

Option 1

This can be achieved by changing the User Role as outlined in this article: https://helpdesk.kaseya.com/entries/91291388-IN-PROGRESS-Disable-remote-control-for-Kaseya-VSA-User

Option 2

You can use "Remote Control>User Role Policy" and select " "Require Permission. Denied if no one logged in". 

More information on this page of the helpful: http://help.kaseya.com/WebHelp/EN/VSA/9040000/index.asp#2929.htm