When remote controlling to an agent, a 3rd party scheduling application (StarScheduler.exe) stops working.
The 3rd party program is incompatible with "mirror drivers" used by several remote control products, including Kaseya.
A "mirror driver" is a virtual display adapter, and is used to improve screen refresh performance when remote controlling machines with older Windows operating systems. Kaseya uses a mirror driver on agents with the following operating systems: -
- servers with Windows 2008 R2 and earlier
- workstations with Windows Vista and earlier
The following steps can be used to bypass the mirror driver: -
1) download the attached file - KaseyaRemoteControlHost.zip - and extract KaseyaRemoteControlHost.config
2) copy to the Kaseya agent installation directory on the agent machine in question (by default, C:\Program Files (x86)\Kaseya\[serverID])
With the config file in place, KRC sessions to the agent will bypass the driver. This will avoid the conflict, but please note that video performance may be degraded as a result of bypassing the driver.