Agent Procedures are not approved even though they were created by a "Master" user.

PROBLEM

As a "Master" User when a procedure is created you’re not required to approve it. However in some situations when creating procedures it’s considered to be unapproved. The procedure is also not displayed under "Pending Approvals" so it’s unable to be approved.

RESOLUTION

When creating or editing procedures, ensure that your "Role" and "Scope" are set to "Master" during the process. Once you've verified your "Scope" / "Role", then edit the unapproved procedures and then re-save them.

APPLIES TO

VSA Version 7 and upwards

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