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Executing an Agent procedure as “User” executes it at “System”

Symptom

There are many situations where you may wish to execute an agent procedure step as the “User” Instead of the default option of “System”. In a number of steps you have the ability to change this to “User” from System.

Despite making this change you've discovered that the step still runs as the “System” account and not the Users one.

Cause

For Kaseya to be able to run a procedure as the logged in user Kaseya requires the “KaUsrTsk.exe” process to be running for this user.

Resolution 

Ensure that “KaUsrTsk.exe” is running for intended user.

Affected  versions

6.3,6.5,7,8,+

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