I need to create an Agent Procedure - What are the next steps?

QUESTION

What resources are available to assist in creating Agent Procedures?

ANSWER

Kaseya University

https://kuniversity.litmos.com

This site has a lot of training material with videos that explain how Kaseya works and is a great starting point for learning to get the most out of kaseya.

Rather than someone just writing the procedure for you, if you learn to write the procedures, then you can do anything that you want in future.

The Kaseya Forums

http://community.kaseya.com/xsp/f/28.aspx

This is a place where fellow Kaseya users write and share procedures that they have written. If you do a search you will often find that lots of people have written procedures to do the task that you require and have shared them.

You often find that they have done some extra bits that may not have occurred to you, but add great value.

Check the Sample Procedures in Kaseya

Agent Procedures Tab -> Schedule / Create -> search

Although Kaseya does not include a procedure for everything, there are many sample ones that you can either use directly, or modify to suit your needs.

Kaseya Professional Services

If you simply don't have the time to do this yourself, and need a Kaseya professional to do the work for you, this can be arranged, however there is a cost associated with this.

This would be done a project basis, where a statement of work would be drawn up, with details of what the job entails, and so on.

The Kaseya Professional Services team member would complete the work and give you all the documentation at the end.

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