I have changed my agent check-in port to port 80 while IIS is set to port 80 as well. Now the Kserver service will not start. What do I do?

Question
I have changed my agent check-in port to port 80 while IIS is set to port 80 as well. Now the Kserver service will not start. What do I do?

Answer
Because of the port being set at 80 in the System > Server Management > Configure page as well as the IIS Default being set to use TCP Port 80, the Kaseya Service will not start. Here is what to do to resolve this:

Launch IIS Manager

Select Default Web Site > Properties

Change the TCP Port to 85 (or a random whatever/unused port)

Go to Services > Restart IIS Admin Service & World Wide Web Publishing Server

Open an IE Browser window

Visit http://localhost:85/ (or http://localhost:xx > where XX = the port you specified above) & login with a Kaseya Admin account

Visit System > Server Management > Configure

Start the Kserver Service > This will start with success

Change the Specify Port Agents field from 80 back to 5721 or an unused port > This will change with success

Exit the IE Browser Window

Launch IIS Manager

Select Default Web Site > Properties

Change the TCP Port back to 80

Go to Services > Restart IIS Admin Service & World Wide Web Publishing Server

Open IE

Launch http://localhost/

The Kaseya VSA properly loads w/ the KServer Service online.

More Information

Applies To
Kaseya
IIS