Problem
When using VNC to remote control any machine, using IE11, I get the following errors
"Failed to open the local file: C:\users\xxxx\appdata\local\temp\low\libkacm.dgst"
OR
"Failed to open the local file: C:\users\xxxx\appdata\local\temp\low\libkacm.dll"
where xxxx=local user
Solution
This error is caused by UAC being enabled on the admin machine
If user account controls (UAC) is enabled on the admin machine you will need to do one of the following:
- Run IE as administrator
- Disable UAC
Note: Disabling UAC requires a reboot before it takes effect
More Information
Turn User Account Control on or off - http://windows.microsoft.com/en-nz/windows/turn-user-account-control-on-off#1TC=windows-7
Applies to
Kaseya VSA - v6.5 and above