Whitelisting Feature Guide

Graphus will skip processing any inbound email with attributes that match the whitelisted parameters. No Quarantine or EmployeeShield® functionalities in Graphus will be applied to such emails. There are four different types of whitelisting capabilities provided on the platform:

  1. Whitelist Sender Domain: The "sender domain" is the domain name of email addresses.  For example, xxxx.kaseya.com is the sender's email address, and kaseya.com is the sender's domain. This option will whitelist the sender domain and skip processing inbound emails whose sender email address has the configured domain.
  2. Whitelist SMTP Mail From Domain: Skip processing inbound emails whose SMTP Mail from the domain and the SPF value match the configured values.
  3. Whitelist IP Address: The IP address is where the email has been sent. Skip processing inbound emails whose SMTP Mail from the IP Address matches the configured values.
  4. SMTP Mail From and Sender Domain: You can whitelist a combination of the Sender Domain and SMTP Mail from the domain and SPF value. Meaning, this is a mechanism where specific emails that are coming from mail services like salesforces, email chains, or any authorized organizations can be whitelisted. This will reduce the scope of the SMTP mail from the whitelist and skip processing inbound emails whose sender email address has the configured domain and SMTP Mail from the domain. 

In the Whitelisting section, none of the toggle buttons were selected by default. Provide a domain name in the row and choose one of the four options from the area. 

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  • Click the View Default button to see the default settings regardless of your selected option.

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    • You also have the option to remove any of the defaults here.

Use the toggle button next to the domain to turn on/off the Sender Domain or SMTP mail from the domain or the IP address to remove that value. You will see the following options: Remove Default, Apply, and Remove Default And Apply 

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Option 1: If you click Remove Default, you will see the following screen:

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Option 2: If you click Apply or Remove Default And Apply, you will see the following screen:

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  • Click the View Default button to check the current values. 
    • You can click Select All to apply the settings to all the organizations listed below or Deselect All to deselect all the organizations listed there. Alternatively, you can turn the toggle button on/off next to each organization to select or deselect the organization:

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Once you have made your selections, click Next. You will see the following screen:

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Click Confirm. You will see the following message:

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If you already have default settings and want to apply them to specific organizations, click the Apply button. You will see the following screen:

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You can click Select All to apply the settings to all the organizations listed below or Deselect All to deselect all the organizations listed there. Alternatively, you can turn the toggle button on/off next to each organization to select or deselect the organization. 
Once you have made your selections, click Next. You will see the following screen:28.PNG

Review the applied changes and click Confirm. You will see the following confirmation message:

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Setup Flow Example

You can select one of the below radio buttons and click Save as Default, Apply, or Save as Default And Apply.

If you want to Whitelist Sender Domain, do the following:

  1. Select the Whitelist Sender Domain radio button.
  2. Enter the domain in the textbox.
  3. Click Add Row to add more text boxes or Remove Row to remove extra boxes.
  4. Click Save as Default, Apply, or Save as Default and Apply as the case may be.

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If you want to Whitelist SMTP Mail From Domain, do the following:

  1. Select the Whitelist SMTP Mail From Domain radio button.
  2. Enter the domain in the textbox. Select an SPF value from the drop-down menu.
  3. Click Add Row to add more text boxes or Remove the Row to remove extra boxes. Select an SPF value from the drop-down menu for each domain you add.
  4. Click Save as Default, Apply, or Save as Default and Apply as the case may be.

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If you want to Whitelist IP Address, do the following:

  1. Select the Whitelist IP Address radio button.
  2. Enter the IP address in the textbox. The IP address has to be in the x.x.x.x format.
  3. Click Add Row to add more text boxes or Remove Row to remove extra boxes.
  4. Click Save as Default, Apply, or Save as Default and Apply as the case may be.

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If you want to whitelist a combination of SMTP Mail From and Sender Domain, do the following:

  1. Select the SMTP Mail From and Sender Domain radio button.

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2. Enter valid Sender Domain and SMTP Mail From Domain entries in the textbox. Select an SPF value from the drop-down menu before saving the changes, or the application will display an error message. 

  1. Click Add Row to add more text boxes or Remove the Row to remove extra boxes. Select an SPF value from the drop-down menu for each domain you add.
  2. Click Save as Default, Apply, or Save as Default and Apply as the case may be.

Option 1: If you select any of the four options (i.e., Whitelist Sender Domain, Whitelist SMTP Mail From Domain, SMTP Mail From and Sender Domain, or Whitelist IP Address )and click Save as Default. Setting apply successfully and you will see the following screen:
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Option 2: If you select any of the four options (i.e., Whitelist Sender Domain, Whitelist SMTP Mail From Domain, SMTP Mail From and Sender Domain or Whitelist IP Address) and click Apply or Save as Default and Apply. The changes will apply, and you will see the following screen:

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Note: For the Whitelist Sender Domain and Whitelist IP Address options, you will not find the SPF value on the upper right. Other things remain the same.

You can click Select All to apply the settings to all the organizations listed below or Deselect All to deselect all the organizations listed there. Alternatively, you can select the toggle button next to each organization to turn the organization on or off.

Once you have made your selections, click Next. You will see the following screen:

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Click Confirm to update the changes. 

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