Display issues with Live Connect remote control sessions: -
- menu bar is not displayed
- remote desktop is not aligned with RC window
- mouse cursor on remote machine is not aligned with position on admin machine
This may be caused by hardware rendering problem.
Live Connect application can be configured to use software rendering.
1) make sure VSA is at patch 188.8.131.52 or later, and Live Connect application updated
2) Add the following two lines to the %APPDATA%\Kaseya\KaseyaLiveConnect.ini file: -
(If the file doesn't already exist, create it using a text editor. The folder may also need to be created.)
VSA R9.4 and above