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Remote Control rendering issues

PROBLEM

Display issues with Live Connect remote control sessions: -

- menu bar is not displayed

- remote desktop is not aligned with RC window

- mouse cursor on remote machine is not aligned with position on admin machine

 

CAUSE

This may be caused by hardware rendering problem.

 

RESOLUTION

Live Connect application can be configured to use software rendering.

1) make sure VSA is at patch 9.4.0.23 or later, and Live Connect application updated

2) Add the following two lines to the %APPDATA%\Kaseya\KaseyaLiveConnect.ini file: -


[Renderer]
UseSWRenderer=true

 

(If the file doesn't already exist, create it using a text editor. The folder may also need to be created.)

 

APPLIES TO

VSA R9.4 and above

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