How do I request a Syslog xml rules file?
To allow syslog entries to be displayed intelligibly, and to associate the proper priority, a rules file is generally created. You may read up more about rules files under the chapter "Message Handler for Traps and Logs" at http://help.kaseya.com/WebHelp/EN/tv/9040000/#16774.htm
Please generate some syslog messages from the system to the DGE/DGEX the system is configured against and attach the <TRAVERSE_HOME>\logs\msgsvr\messages.log to the Support ticket. Please identify the specific entries that are of interest.