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Requesting a xml rules file for syslog entries from a device

To allow syslog entries to be displayed intelligibly, and to associate the proper priority, a rules file is generally created. You may read up more about rules files under the chapter "Message Handler for Traps and Logs" at http://help.kaseya.com/WebHelp/EN/tv/9040000/#16774.htm

Please generate some trap messages from the system to the DGE/DGEX the system is configured against and attach the <TRAVERSE_HOME>\logs\messages.log to the Support ticket. Please identify the specific entries that are of interest.

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