IT Complete Single Sign-On Integration

VSA servers with release 9.5.11b (build 9.5.11.4396) or later have the option to integrate the VSA login process with IT Complete (Kaseya One) Single Sign-on, without requiring any VSA license update. Follow these steps to register the VSA at server/tenant or organization level with a Kaseya One company account, and then register individual VSA user accounts to Kaseya One users.

 

To register your VSA server or tenant, a Master or System role Admin must authenticate to IT Complete with a prompt to complete the Kaseya One authentication process:

  1. Log into the VSA as a Master or System role admin; 
  2. Navigate to System > Server Management > Logon Policy page;
  3. Click the Authenticate with IT Complete button. The new window with Kaseya One login page will open;
    K1SSO1
  4. Login to your Kaseya One account. Once you authenticate with Kaseya One, you can continue with the VSA registration process; 
  5. Click the Register VSA with IT Complete button; 
  6. Log out of your VSA account – VSA user accounts can now be associated with Kaseya One accounts.

Now your VSA account is registered with an IT Complete account.

To register VSA per single or multiple VSA organizations, a Master or System role Admin must must authenticate to IT Complete with a prompt to complete the Kaseya One Authentication process.

  1. Log into the VSA as a Master Admin.
  2. Navigate to System > Orgs/Groups/Depts/Staff> Manage
  3. Select the Organization from the list to which the Master Admin user is assigned and then navigate to the IT Complete tab;
  4. Click the Authenticate with IT Complete button. The new window with Kaseya One login page will open;

IT COMPLETE

  1. Login to your Kaseya One account. Once you authenticate with Kaseya One, you can continue with the VSA registration process;
  2. Click the Register VSA with IT Complete button;
  3. Check the Enable Log in With IT Complete checkbox, and click the Update button;

Now your VSA account is registered with an IT Complete account.

To register VSA user accounts with IT Complete (Kaseya One) accounts from the VSA Login page.

  1. Select the Login with IT Complete option on the login page, to associate your VSA account with an IT Complete account;
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  2. Enter your IT Complete credential;
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  3. Enter your VSA account credential;
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Now your VSA account is registered with an IT Complete account.  

To register VSA user accounts with IT Complete accounts from the VSA UI:

  1. Click your VSA user logon name in the upper right-hand corner of the VSA to display your User menu; 
  2. Click the Enable Log In With IT Complete option. 

Now your VSA account and IT Complete are associated. 

To remove association of your VSA account and IT Complete account:

  1. Click your VSA user logon name in the upper right-hand corner of the VSA to display your User menu;
  2. Click the Disable Log In With IT Complete option. 

Now your VSA account and IT Complete are disassociated. 

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