Hot Backup Copy stops after a reboot or does not continue after Unitrends Cloud Maintenance completes

ISSUE: Hot Backup Copy stops after a reboot or does not continue after Unitrends Cloud Maintenance completes

 

CAUSE: Most likely, the OpenVPN Service was not set to automatically restart.

TEST: Perform the following test to determine if you need to enable the setting:

  • If your OS version is CentOS 6 (e.g.: The Appliance page shows the version has CentOS6 at the end)
    mceclip0.png

    From the SSH OS Command Line, execute this command:
    chkconfig --list | grep openvpn
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    The numbers 2, 3, 4, and 5 must be set to on. If it shows off, proceed to the RESOLUTION section.

  • If the OS is on CentOS 7 (e.g.: The Appliance page shows the version has CentOS7 at the end)
    mceclip6.png

    You will need to find out what the target hostname (appliance name) is. You will use this target hostname in the command to execute (next step below). The fastest way if from the Web UI
    CONFIGURE (page) > Appliance (tab) > Backup Copy Target (tab, below).
    mceclip3.png

    From the SSH OS Command Line, execute this command:
    systemctl is-enabled openvpn@<the hostname of the target>.service
    .mceclip7.png
    If it shows disabled, proceed to the RESOLUTION section.


RESOLUTION:

You will execute the following command to enable OpenVPN for service restart, based on the OS:

For CentOS 6

chkconfig --level 2345 openvpn on

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For CentOS 7

systemctl enable openvpn@<the hostname of the target>.service

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The service will be set to perform the OpenVPN restart attempts.


If you need to restart OpenVPN this one time, you can do so using this command:

For CentOS 6:

service openvpn start

For CentOS 7: (based on the target name as above)

systemctl start openvpn@<the hostname of the target>.service

 

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