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Certain RDX device models may report a dock serial number rather than a disk serial number, leading to cold copy scan failures

SUMMARY

Certain RDX device models may report a dock serial number rather than a disk serial number, leading to cold copy scan failures.

ISSUE

Certain RDX device models may report a dock serial number rather than a disk serial number, leading to cold copy scan failures.

RESOLUTION

To resolve this issue, upgrade your appliance to version 10.3 or later. 

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