Cold Backup Copy to cloud: Metadata is successful but others fail. (uarchive log shows Failed to get row (database or disk is full) Error getting unique Hashes


Cold Backup Copy to cloud: Metadata is successful but others fail. (uarchive log: SISOC.c:603: ERROR: Failed to get row 13:(database or disk is full) | archivejob.c:6056: Error getting unique Hashes. | archivejob.c:7063: Format 3


When the Cold Backup Copy target is a Cloud provider (Amazon, Google, Rackspace), the job shows that the Metadata for the appliance was successful, but the jobs for the Protected Assets have failed.


Unfortunately, this requires real-time access media like disks or NAS. Cloud storage vendors deduplicate the data it receives and is designed for long term storage so the database is not available in real-time. That is why the process failed. By switching it to the previous processing proceedure (the one without the database), the Cold Backup Copy to Cloud is possible.

To allow your data to be stored on Cloud storage providers, you will need to switch from Archive Format 3 to Archive Format 2. :

  1. Using an SSH terminal program (e.g.: PuTTY), log into the Unitrends appliance as the user root.
  2. Execute the following command:
    bputil -p "Archive" "archiveFormat" "2" /usr/bp/bpinit/master.ini
  3. Execute this command to verify the setting:
    bputil -g "Archive" "archiveFormat" "NULL" /usr/bp/bpinit/master.ini

The output will be similar to the following:

[root@MyUnitrends ~]# bputil -g "Archive" "archiveFormat" "NULL" /usr/bp/bpinit/master.ini

[root@UB107C6 ~]# bputil -p "Archive" "archiveFormat" "2" /usr/bp/bpinit/master.ini
[root@UB107C6 ~]# bputil -g "Archive" "archiveFormat" "NULL" /usr/bp/bpinit/master.ini



Recently Unitrends has implemented new technology and techniques (Archive Format 3) to get more data into the same storage space for Cold Backup Archives using deduplication. This uses as special database that it updates with the hashes and data block information. This ensures it doesn't write blocks that already exist and that we have the details on how to rebuild the data. Not only can you hold more data on the same media for your Cold Backups, but you can restore faster as well.


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