How to reset 2FA token on end-user's phones using recovery code

QUESTION

How do I reset the 2FA token on end-users phones using recovery mode?

Note: To reset the 2fa token using SMS users have to have a recovery phone number first. The recovery number can be set up as per this article.

 

RESOLUTION

1. Browse to your Passly page and enter the username and click on Forgot Password.
 
 
2. Select Reset 2FA Token.
 
3. Enter the code received in SMS and click on Reset 2FA Token.
 
 
4. Click on Proceed to sign in.
 
 
5. Enter your password and click on Log in.
 
 
6. You will be directed to the onboarding page where you can select your device and scan the QR code and register the token.
 
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