What are the data/tabs available from IT Glue with BMS IT Glue integration?
Configuration, Organization, Contact, Location are the tabs which will be visible when you click on the ITGlue side panel.
When an account and asset is linked to a ticket, using the Configuration tab, attachments, Embedded passwords Related items relevant data can be seen. The tabs are detailed below.
Link to Launch ITGlue is common in all these tabs.
Configuration Tab -
Shows Configuration Name, Configuration Status, Configuration Type for Hardware assets.
Attachments :
When you click an attachment from here, it will download from the BMS UI screen itself.
Embedded passwords:
Passwords are available to view and edit for the asset in question. You can view the password in the BMS UI itself by expanding the entry or click on the password which launches a new ITGlue tab for the same content.
A "+" button is displayed next to each password. When you expand the password entry in the BMS UI, It allows you to perform two actions. Show password and Copy to Clipboard without having to launch ITGlue.
Related items: Per ITGlue, This process will allow you to relate anything to anything, including configurations, passwords, folders, documents, etc.
BMS UI allows to add a related item and this is synced both ways in real time basis. A Add Related item button is seen in the BMS UI to allow you to add related items to the asset.
Notes :
General notes are available in ITGlue for an asset. BMS UI provides View and edit/add feature in here as well.
Revisions: A history of recent actions taken can be seen here. Read more here.
Organization Tab -
Shows Organization Name, Status, and Type for Tickets and Hardware assets.
Quick Note panel, Important Contacts panel. This is a view only tab, and all modifications are done in ITGlue.
Contacts tab -
Displays Contact Name, Contact default email,Contact default phone
This is a view only tab, and all modifications except for Related items are done in ITGlue.
Locations tab -
Displays Location Name, Address 1, city, state, zip, Link to Launch ITGlue Attachments panel, Embedded Passwords panel, Related Item panel, Notes panel, Revisions panel.
In contacts and location tab, all modifications except for Related items are done in ITGlue.