Kaseya Network Monitor module shows blank pages

Problem : 

When accessing the Network Monitoring module, all items present a blank white page.

Cause :

This issue is observed If the TCP/IP settings of the SQL server configuration is not set correctly to the port 1433 which KNM uses.

 Resolution :

Check if the Port configuration is set to 1433 in the SQL Server Network Configuration.

Steps : 

1.Open SQL Server Configuration Manager in your Kserver.
 (You can navigate to C:\Windows\SysWOW64 to open SQL Server Configuration Manager.)

2.Expand SQL Server Network Configuration > Protocols for your server > TCP/IP > right-click > Properties> Ip Address> ALL IPs - Ensure the port is set to 1433. Use the IP of the actual server.

 

3.Restart SQL Server - Right-click SQL Server [instance name] > Restart.

4. Restart Kaseya Network Monitor service in your VSA server.

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